Why connect Zoom?
Customer calls, sales demos, and user research sessions contain some of the richest product feedback you'll find. But insights get lost when transcripts sit unread in Zoom's cloud recordings.
When you connect Zoom, ProductBet lets you browse your recent cloud recordings and import transcripts as product signals. AI extracts feature requests, pain points, and feedback automatically.
What gets captured
ProductBet imports Zoom cloud recording transcripts and extracts:
- Feature requests mentioned during customer calls
- Pain points and friction reported in user research sessions
- Competitive intelligence from sales demos
- Bug reports and issues raised during support calls
Each transcript becomes one or more signals with a link back to the original Zoom recording.
Requirements
- Zoom Pro, Business, or Enterprise plan (cloud recording is not available on the free plan)
- Cloud recording must be enabled in your Zoom account settings
- Audio transcription must be enabled (Settings > Recording > Cloud recording > Audio transcript)
How to connect
Go to Settings > Integrations > Zoom and click Connect with Zoom. You'll be redirected to Zoom to authorize access to your recordings.
Importing transcripts
Once connected, the integration page shows your meeting transcripts from the last 30 days. Select the ones you want and click Import Selected. Already-imported transcripts are automatically skipped.
Automatic polling
When enabled, ProductBet can automatically check for new transcripts every hour and import them without manual action. Contact your admin to enable automatic polling.