Why connect Intercom?
Your support team talks to customers every day. They hear about bugs, feature requests, workarounds, and frustrations, but this intelligence is usually locked inside conversation threads.
When you connect Intercom, ProductBet captures the intention behind your customer conversations, reading the full thread for context, not just the first message.
What gets captured
ProductBet processes Intercom conversations and extracts:
- Feature requests and missing capabilities
- Bug reports and broken workflows
- UX friction and confusion points
- Integration requests
Each conversation becomes a signal with a link back to the original Intercom thread.
How to connect
Go to Settings > Integrations > Intercom and click Connect with OAuth. You'll be redirected to Intercom to authorize read access. After authorization, you're redirected back and the integration is active.
How it works
Once connected, ProductBet automatically processes new Intercom conversations as they come in. When a conversation is created, when a customer replies, or when your team replies, ProductBet re-reads the full thread to capture the latest context.
This means the same conversation may generate updated signals as it evolves. If a customer starts by asking a question but ends up describing a feature request, the final signal reflects the complete picture.
Troubleshooting
- Not seeing signals? Make sure the integration shows as "Connected" on the integrations page. If it shows an error, try disconnecting and reconnecting.
- Missing conversations? ProductBet processes conversations in real-time via webhooks. Historical conversations from before the connection are not imported.